Terms Overview

Welcome to RovaFlex! We are here to provide you with innovative products that offer relief and comfort. Our goal is to help you feel better and improve your overall well-being. To ensure a smooth shopping experience, it's important to familiarize yourself with our terms and policies.

Refund Policy

At RovaFlex, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, please make sure that the item is in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Don't forget to include the receipt or proof of purchase.

To initiate a return, simply contact us at cs@rovaflex.shop. We will provide you with a return shipping label and instructions on where to send the package. Please note that returns without prior authorization will not be accepted.

If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right.

There are certain items that cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials or flammable liquids. If you have any questions about a specific item, please reach out to us for clarification.

If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new one.

For customers in the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as when you received it, with all tags attached and in its original packaging. Please provide the receipt or proof of purchase.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns about our terms and policies, please don't hesitate to contact us at cs@rovaflex.shop. We are here to assist you and ensure your satisfaction.

Thank you for choosing RovaFlex. We appreciate your trust in our products and look forward to serving you!

Thank you for choosing RovaFlex! We are committed to providing you with innovative products that improve your well-being and provide relief. Before using our website and purchasing our products, we kindly ask you to read and understand our terms and service.

1. Product Information

At RovaFlex, we strive to provide accurate and up-to-date information about our products. However, please note that the product descriptions, images, and specifications on our website may occasionally contain errors or inaccuracies. We apologize for any inconvenience caused and encourage you to contact our customer service team if you have any questions or concerns about a specific product.

2. Ordering and Payment

When placing an order on our website, please ensure that all the information provided is accurate and complete. We accept various payment methods, including credit cards and PayPal, to make your shopping experience convenient and secure. Rest assured that your personal and payment information is protected through industry-standard encryption technology.

3. Shipping and Delivery

We offer worldwide shipping to ensure that our products reach customers around the globe. Please note that shipping times may vary depending on your location and the shipping method selected. We strive to process and ship orders promptly, but unforeseen circumstances may cause delays. If you have any concerns about the delivery of your order, please don't hesitate to contact our customer service team.

4. Returns and Refunds

We want you to be completely satisfied with your purchase from RovaFlex. If for any reason you are not happy with your product, we offer a 30-day return policy. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Please refer to our refund policy for detailed instructions on how to initiate a return and receive a refund.

5. Privacy and Security

At RovaFlex, we take your privacy and security seriously. We collect and process your personal information in accordance with applicable data protection laws. Rest assured that we do not sell or share your information with third parties for marketing purposes. For more information, please review our privacy policy.

6. Contact Us

If you have any questions, concerns, or feedback regarding our terms and service, please do not hesitate to contact our customer service team . We are here to assist you and ensure that your experience with RovaFlex is exceptional.

Thank you for choosing RovaFlex. We appreciate your trust and look forward to serving you!